Refund & Return Policy

Last Updated: 25 September 2026

At Shree Bherunath Jewellers, we understand that jewellery purchases are valuable and personal. We aim to provide clear product information and assistance before purchase.

Because jewellery may involve precious metals, gemstones, customisation and market-linked pricing, return and exchange eligibility can vary by product.

1. Before Placing an Order

Customers are encouraged to carefully review:

• Product images
• Product description
• Metal type
• Purity
• Weight
• Gemstone information
• Size
• Price
• Applicable charges
• Product-specific return/exchange conditions

For any doubt, customers can contact us before placing the order.

2. Return Eligibility

A return may be considered where the product is eligible under the applicable product-specific return policy.

The product should generally be:

• Unused
• Undamaged
• In its original condition
• Returned with original packaging
• Returned with relevant invoice/documents
• Free from alterations or modifications

Products that have been worn, altered, resized, engraved or damaged may not qualify for return.

3. Products That May Not Be Returnable

Due to the nature of jewellery products, certain products may be excluded from return or exchange, including products that are:

• Custom-made
• Personalised
• Engraved
• Resized
• Altered according to customer specifications
• Made specifically against a customer order
• Damaged after delivery
• Used or worn
• Missing original packaging/documents

The product-specific policy communicated at the time of purchase will apply.

4. Wrong or Damaged Product

If you receive a product that appears to be incorrect or damaged, please contact us as soon as possible.

Please provide:

• Order number
• Customer name
• Mobile number
• Photographs of the product
• Photographs/videos of the package
• Description of the issue

Our team will review the claim and guide you through the applicable process.

5. Return Request

To request a return, contact:

Mobile / WhatsApp: 8850032920

Please provide your order details and reason for the return.

Return approval is subject to verification and the applicable product policy.

6. Quality & Verification

Returned jewellery may be inspected before a return, exchange or refund is approved.

The inspection may include checking:

• Product condition
• Weight
• Purity
• Stone condition
• Original packaging
• Invoice/documents
• Signs of use
• Alteration or damage

7. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider.

Refunds may be initiated after the returned product has been received and successfully verified.

Any applicable deductions or non-refundable charges will be communicated where relevant.

8. Exchange

Where exchange is available, the exchange value and any difference in product price may depend on:

• Current applicable metal rates
• Product value
• Weight
• Making charges
• Gemstone value
• Taxes
• Applicable exchange conditions

Customers should contact us for product-specific exchange information.

9. Cancellation

Order cancellation may be possible only before the order reaches a certain stage of processing or dispatch.

Customised, personalised or already-dispatched products may not be eligible for cancellation.

For cancellation requests, contact us as soon as possible at:

8850032920

10. Jewellery Purchased at Special Prices

Products purchased under special offers, promotional pricing or specific schemes may have separate return or exchange conditions.

The applicable conditions will be communicated with the offer/product wherever required.

11. Customer Responsibility

Customers should retain the original invoice, packaging and product documentation until the return/exchange period has ended.

Customers should not attempt to repair, resize, polish or modify a product before raising a return or damage claim.

12. Contact Us

For all return, exchange, refund or cancellation queries:

Shree Bherunath Jewellers

Address:
Jaymal Kirana Ke Samne,
Paliwal Dairy Ke Paas, Bus Stand,
Kankroli, District Rajsamand,
Rajasthan, India.

Mobile / WhatsApp: 8850032920
GSTIN: 08AZRPG1461B1ZK